31 Jul 2010
 
Security
   
Card Watch

A. Security guidelines
After receiving a new credit/debit card
  • Ensure that your card is signed on the signature panel as soon as you receive it.
  • Make a record of your card account numbers and telephone numbers for reporting lost or stolen cards. Keep that list in a safe place.
  • In case you lose your card - be sure to know the emergency phone numbers of your financial institutions).
  • Protect your card from damage by keeping it in a safe place - don't allow it to be bent or scratched. Do not keep it together with your mobile phone.
 
When using your card
  • Report lost or stolen cards to your bank immediately.
  • Protect your cards as if they were cash. Do not leave them unattended anywhere, such as in a car, shop, nightclub or on the beach.
  • If at all possible, do not let your card out of your sight during a transaction.
  • Ensure you get your card back after every purchase.
  • Always check transaction receipts including the purchase amount when you sign them - keep copies of transaction receipts and ATM receipts.
  • Always check your billing statement. Check the amounts of your purchases against your transaction receipts.
    When giving your card number over the phone or internet, please ensure that you are dealing with a reputable company.
  • Be careful when giving out your card number over the phone. Ask for information in writing from the company making the offer.
  • Do not give any personal information when you use your card, other than your identity document, which may be requested.
    Know who has access to your cards. If your card is borrowed by a family member (spouse, child, parent), with or without your knowledge, you are responsible for their purchase or cash withdrawal.
 
Your Pin
  • Never disclose your PIN to ANYBODY. Destroy the PIN advice after memorising it.
  • You can change your PIN at any time on the bank's ATMs that issued the card.
  • When selecting a PIN, avoid numbers and letters that can be easily identified or associated with you. Do not use your initials, birth date or telephone number.
  • Memorise your PIN - if you must write down your PIN, do not keep it in your wallet, purse or on the card itself.
  • For extra security, change your PIN regularly on your bank's ATMs
 
When using an ATM
1. Be alert to your surroundings
  • If you find any signs of the ATM being physically tampered with or attached with external fittings or loose wirings, report it to the bank and use another ATM.
  • Look around anti observe your surroundings - if the machine is poorly lit, or is in a hidden area, use another ATM.
  • Have your card ready - avoid having to go through your wallet or purse to find your card.
  • Make sure that anyone waiting to use the ATM after you cannot seethe PIN or the transaction amount you are entering
  • Don't count your cash while standing at the ATM - put your cash, card and receipt away immediately.
  • Cancel your transaction and leave immediately if you see anything suspicious.
  • If you are using an indoor ATM that requires your card to open the door, avoid letting anyone that you do not know, come in with you.
 
2. Hold on to cards and receipts
  • After completing a transaction, remember to take your card and receipt.
  • Do not leave your ATM receipt behind - take it with you and check against your monthly statements.
  • When your card is stuck inside an ATM, be suspicious of anyone offering their help. Report the incident to the bank immediately either by visiting the branch where the ATM is located or through its telephone hotline.
 
B. Protecting your privacy while shopping online
How To Find a Website's Privacy Policy


A web site's privacy policy should be easy to find and easy to read. Look for the underlined words "Privacy" or "Information Practices" and click on it.

Basic Tenets of a Good Privacy Policy and What to Look For
Depending on the particular reason for your visit to a website, you may be happy to release personal information once you understand how it will be used. The basic tenets of a good privacy policy will include the following disclosures;

  • Notice
    A privacy policy should clearly state, in terms you understand, what information is being collected and how that information is used.
  • Choice
    Users should be given the opportunity to exercise choice regarding how their personal information collected online may be used. Mechanisms to explicitly participate, or to cancel participation, should be provided.
  • Access
    Users should be provided with a way to view and update their personal information to ensure that the information is correct and up to date.
  • Security
    The site should take reasonable steps to ensure that data collected is protected from unauthorised use or alteration. Look for the lock sign and https.
  • Customer service and recourse
    The site should provide a method for answering questions and for resolving customer complaints and disputes in a timely and responsive manner.
  • Tips for Safeguarding Personal Information
    o Read the posted privacy policies of the web sites you visit. Find out what personal information they gather, how it is collected, and with whom it will be shared.
    o If you can't find a web site's privacy policy, contact the site and ask for a copy of their privacy policy statement or request for it to be posted on their web site.
C.Hotline for lost/ stolen Card
Telephone: (230) 202 1250
Fax: (230) 202 1234
MAURITIUS FRAUD FORUM
 
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